Have a question? We're here to help. Find quick answers to our most common queries about ordering, products, shipping, and returns.
Presale Questions:
Q: What kind of fabrics do you use?
We are obsessed with quality! We primarily use Pure Cotton and premium Cotton Blend fabrics. We select our materials for their superior comfort, breathability, and durability, ensuring a timeless style.
Q: How do I find my correct size?
Please check our size chart Size Chart
Q: Are the colors of the products accurate on the website?
We do our best to display product colors as accurately as possible. However, please note that colors may vary slightly depending on your device's screen settings and lighting conditions.
Q: What payment methods do you accept?
We accept all major secure payment methods, including:
Credit & Debit Cards (Visa, Mastercard, RuPay)
Net Banking
UPI (Google Pay, PhonePe, etc.)
Cash on Delivery (COD)
Q: Is it safe to use my credit card on your site?
Yes, absolutely. All online payments are processed through Razorpay, a 100% secure payment gateway. We do not store any of your sensitive card details on our servers.
Q: Do you offer Cash on Delivery (COD)?
Yes, we offer COD for most pin codes across India, serviced by our courier partner, Xpressbees. You can check COD availability by entering your pin code at checkout.
Q: How do I use a discount code?
Please check all discount coupons Discount Coupons
After-Sale Questions: Orders & Shipping
Q: Can I change or cancel my order after placing it?
We process orders quickly, but we'll do our best to help. Please email us at support@bhuvikoo.com within 2 hours of placing your order. If the order has not yet been processed for shipping, we can make changes or cancel it. Once it is processed, it cannot be canceled.
Q: How can I track my order?
Once your order is shipped (within 1-2 business days), you will receive an email and/or SMS from us with your Xpressbees tracking number and a link to track your package in real-time.
Q: How long does delivery take?
After a 1-2 day processing time, delivery is typically:
Metro Cities: 2-3 business days
Tier 2 & 3 Cities: 3-7 business days
North-East & J&K: 7-8 business days
Q: Do you offer free shipping?
Yes! We are happy to offer free shipping on all orders across India.
Q: What is your return policy?
We offer a 7-day easy return and exchange policy from the date of delivery. You can return an item for any reason, including change of mind or sizing issues.
Q: How do I start a return?
It's simple. You can log in to your account on our website, go to "My Orders," and request a return. Alternatively, you can just email us at support@bhuvikoo.com with your Order ID, and we'll guide you.
Q: Is the return shipping free?
Yes! We provide a free reverse pickup for all returns and exchanges.
Q: How long does it take to get my refund?
After your returned item is received and inspected at our warehouse (which takes 3-5 business days), we will process your refund.
Prepaid Orders: The refund will go to your original payment source.
COD Orders: The refund will be transferred to your bank account via NEFT.
Q: What if I receive a damaged or wrong item?
We're very sorry for the error. Please contact us at support@bhuvikoo.com or call +91-9220445004 within 48 hours of delivery. Be sure to include your Order ID and photos of the item, and we will resolve it immediately.
